ezyE&C

Featured Module

Enquiries & Complaints

ezyE&C module provides the user with powerful tools for dealing with incoming enquiries including recording & progressing from initial receipt through to resolution. Appropriate maps & tree/asset data can be associated with individual enquiries allowing enquiry information to be accessible on-site via handheld devices. ezytreev can colour code, filter & search enquiries, create performance & status reports, store incoming correspondence & generate customisable standard letters and emails.
For most Council owned tree system users, the default set-up is sufficient for most needs. However, protected tree system users tend to have a more diverse range of enquiries to deal with, and need to have a greater degree of control over enquiry status codes, types and the resulting enquiry priorities. This module enables users to define the parameters.

Direct integration with the works ordering module enables users to automatically produce orders for any recommended works. The module also integrates with tree inventory, data collection & TPO modules. Enquiries automatically entered via a CRM system or public portal will be sent to the allocated officers device in real time.

The ezyE&C module can be integrated with FixMyStreet.com – an independent platform for street fault reporting. The integration of two technical solutions allows the public to submit enquiries through FixMyStreet.com including the identification of the precise positioning on the map and fault category. Thanks to this, reports made on FixMyStreet can be raised as enquiries directly in ezytreev and using the SmartSync technology enquiries are automatically sent to the allocated tree surveyor in the field in real time. ezytreev automatically updates FixMyStreet with the progress of the enquiry, so the original enquirer can keep track of their complaint. The benefits of the integrated solution are significant: It makes it easier for residents to report problems within a particular council/location and for the council to better coordinate and prioritise its tree management services, improve record keeping and monitoring of work and also to provide a streamlined, consistent response to enquiries.

The module operates as additional.