Enquiries & Complaints

ezyE&C module provides the user with powerful tools for dealing with incoming enquiries including recording & progressing from initial receipt through to resolution. Appropriate maps & tree/asset data can be associated with individual enquiries allowing enquiry information to be accessible on-site via handheld devices. ezytreev can colour code, filter & search enquiries, create performance & status reports, store incoming correspondence & generate customisable standard letters and emails.
For most Council owned tree system users, the default set-up is sufficient for most needs. However, protected tree system users tend to have a more diverse range of enquiries to deal with, and need to have a greater degree of control over enquiry status codes, types and the resulting enquiry priorities. This module enables users to define the parameters.
Direct integration with the works ordering module enables users to automatically produce orders for any recommended works. The module also integrates with tree inventory, data collection & TPO modules. Enquiries automatically entered via a CRM system or public portal will be sent to the allocated officers device in real time.
The module operates as additional.