Enquiries & Complaints
ezyE&C module provides the user with powerful tools for dealing with incoming enquiries including recording & progressing from initial receipt through to resolution. Tree, TPO & Asset data including maps can be associated with enquiries. Appropriate maps & tree/asset data can be associated with individual enquiries. ezytreev can colour code, filter & search enquiries, create performance & status reports, store incoming correspondence & generate customisable standard letters and emails. For most Council owned tree system users, the default set-up is sufficient for most needs. However, protected tree system users tend to have a more diverse range of enquiries to deal with, and need to have a greater degree of control over enquiry status codes, types and the resulting enquiry priorities. This module enables users to define the parameters.
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