We have a Support Desk call logging system – you can contact our support desk between 8am and 6pm Monday to Friday, via phone or e-mail.
The support team will try to understand and resolve the technical difficulty at first point of contact. We respond based on the degree of urgency indicated by the customer and progress enquiries through to completion. If your call is not resolvable on first call, you will receive an e-mail with a call reference number. With your approval the support team will be able to access your system on the Cloud, to shadow your current desktop session and assist with any training requirements.
Our support desk application integrates incident, problem and change management and has a workflow engine to enhance the service level management process.