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Workspace and Customer
management system
A comprehensive solution for office, lab and workspace portfolio management, customer & membership management and billing in a single, centralised platform.
Centralised platform
for monitoring, analysing, and optimising office, lab and workspace portfolio, its flexible and shared spaces and resources.
End to end solution
from booking diary through to managing enquiries and contracts, automated billing, facility maintenance and business reporting.
Scalable
set up to the requirements of the individual site and its various departments.
Customer support based in the UK
SUPPORT DESKA leading workspace management system in the UK & Ireland
YEARS OF CONSISTENT PERFORMANCE
ENTERPRISES TRUSTING CLARITY CORE
ACTIVE USERS
Designed for efficient workspace management
CLARITY CORE is built to improve your operational efficiency, help overcome challenges in areas such as occupancy management, space and facility use optimisation, workload balancing, billing accuracy and performance reporting.
Streamlined lead management
Streamlined sales pipeline management, improved conversion rate and maximised revenue.
Optimised record keeping
Optimised industry specific record keeping for entire enterprise in a centralised location becoming your single source of truth.
Automated invoicing
Streamlined contract administration and accounting, ensured accurate invoicing and reporting of transactional data.
Improved customer experience
Improved occupant experience, faster resolution of issues and more positive client experience.
Visisbility on key business metrics
Performance reporting helping you to make your fully informed decisions (find out more).
Secure data storage
Secure digital data storage (GDPR compliant) and backup, reduction in paperwork, physical filling and archiving.
Maximised use of the workspace
Optimised space and facility utilisation.
Enhanced collaboration
Enhanced communications and collaboration with customers, across functions and contractors.
Tailor your system to align with your co-working, flexible, office and lab space requirements
CLARITY CORE is modular in design and customisable. Start building your system with the Core module and extend it further into a fully-comprehensive management system by adding add-on modules, extensions & apps to suit your business requirements.
Build your system with CLARITY CORE
Fully operational on its own, our CORE module offers optimisation of numerous workspace and customer management processes.
Occupancy & contract management
Efficient facility & room scheduling, all bookable space can be associated with services, account contacts and all the details on recurring charges linked to the accounting system.
Sales pipeline management
The system maps the sales cycle from capturing of initial enquiries, arranging viewings, generating proposals, automated creation and processing of contracts through to invoicing.
Customer interaction management
All current and former customer contacts & communications are recorded, from contact details to entire sales history, interactions and services provided over time.
Automated invoice generation
Covering all periodic invoicing needs for rental and service invoicing inc. the ability to import charging files from 3rd party systems for services, the system automatically calculates invoice amounts from the stored contracts and logged services.
Sales financial management
Detailed itemisation of all sales, payments, adjustments and allocations processed through the systems Sales Ledger, including standard debt management functionality, plus integration with 3rd party accounting packages.
Reporting and forecasting for occupancy and revenue
Detailed business reporting and analysis with statistics on prospects and customers, office and meeting room occupancy, sales reports for various service utilisation (find out more).
Explore the full range of features of our CORE module!
Extend your system further by including our specialised add-on modules
Extend the capabilities of your CLARITY CORE system and enhance experience for both operators and their residents/members.
Customer portal
A point of interaction with your customers, and providing them with an opportunity to access shared information and use convenient self-service features. Find out more.
External bookings & payment portal
Online booking facility to engage with external prospects, making it easy for anyone to search, book and pay for your space online. Find out more.
Visitor management & digital sign-in
Seamless visitor management solution with recording of visitors, including staff sign-in and safety roll call, all in one system. Find out more.
Facilities maintenance
Designed to optimise preventive and corrective maintenance work, allowing customers to report any facilities faults or change requirements. Find out more.
Direct debits
The module enables business to operate an automated payment request system, allows direct debit collection, transaction recording and payment allocation. Find out more.
Asset management & inventory control
The module combines asset tracking, inventory management and resource deployment. Find out more.
Parcel management
Parcel Mobile App and Optical Character Recognition technology for an enterprise-wide management of incoming parcels. Find out more.
Digital signage
Digital signage solution integrated with touch–screen digital displays to simplify the booking process, ideal for premises with shared amenities. Find out more.
Comprehensive support & resources: Everything you need for seamless operations
System integration
Integration with other systems inc. customer relationship management (CRM) systems, accounting software, lead imports, email integration and e-signatures.
Data privacy capabilities
We are committed to helping our customers comply with data protection and privacy regulations, keeping individuals’ personal data secure and private.
Support desk
We have a Support Desk call logging system.Our support team will try to resolve the issue during the initial contact. If your call is not resolvable on first call, you will receive an e-mail with a call reference number.
FAQs hub
Check out our FAQs hub, your go-to source for quick solutions to commonly asked questions, created with your needs in mind.
Learning & training resources
Remote or face-to-face training sessions, either to introduce new users to the system or to refresh existing user’s knowledge of a chosen module. Clarity User Forum is our platform offering instant access to user manuals, news and a community forum.
G-Cloud 14 listing
Public sector organisations can find CLARITY CORE on G-Cloud 14 framework.
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Trusted by professional teams across the industry
CLARITY CORE is designed to be incorporated into a wide range of workspace management scenarios. It is widely used by laboratory, workshop and office space providers, science, research and innovation-led companies, flexible office and managed workspace providers and event venues.
Science parks, research campuses, technology and innovation centres
Flexible office and managed workspace providers, business centres, shared or virtual office sector operators
Startup accelerators, business incubators, co-working and community hubs
Event & conference centres, performing arts and sporting venues
Academic and
training venues
Exhibition centres and trade show organisers
Check out our client testimonials
CLARITY CORE (formally branded as UKSPA Clarity and IBCS) is proven and industry accepted, see what our clients say:
“CLARITY enables us to effectively manage our growing number of centres from managing our prospects through to providing data ensuring we are on top of our building maintenance. The RA Information Systems’ team are all a pleasure to deal with and the support team are quick and responsive. I wouldn’t hesitate to recommend them to anyone.”
Caroline Hyde
Allia Ltd
“We have used CLARITY to manage the Science Park’s leases, licences and meeting room bookings, recently moving to their cloud based service – the flexibility and easy use combined with excellent helpdesk support have continued to make RA Information Systems’ CLARITY the ideal solution for us.”
Julie Marvin
Bristol & Bath Science Park
“Since Arise Innovation Hubs brought onboard Clarity Core it has improved the management of our hubs and our ability to report real time occupancy and financial data. It has reduced duplication of effort and most certainly improved our accuracy. Thank you.”
Beverley Vaughan
Arise Innovation Hubs
’”Clarity has provided us with a full compliment of services, enabling us to offer a professional service to our Resident Businesses and Centre visitors alike. Clarity Signs, Visitors and Parcels have been instrumental in advancing our centre in tech, enhancing customer service and standardising procedures.’’
Carly Rose
Harborough Innovation Centre
“The integrated nature of the CLARITY modules has meant that we are able to quickly progress clients and tie the details in with our accounting system. The CLARITY team are keen to listen to feedback and implement upgrades or new methods, meaning that it continues to evolve and improve. I recommend CLARITY to any company looking to streamline their business systems and simplify communications.”
James Keeling
Stevenage Bioscience Catalyst
“We use both the CLARITY management system and the RA Telecom service. Both services are excellent for running an Innovation Centre. The helpdesk for both services is efficient and professional. We would certainly recommend the product and service.”
Miranda Edwards
St. John’s Innovation Centre
“Clarity Core has helped us to streamline and automate our workspace management processes and maximise the use of our space; we now have greater visibility of our clients’ activities across our three buildings, from lead processing, contract generation and renewals, all is fully configured with our contract templates, recurring charges and client accounts, making it much easier for us to manage, all at a glance and all on the one screen! As Clarity Core is cloud based the whole team is able to access the software from anywhere which has helped us maximise efficiency and make the best use of our time.“
Helen Mc Grath,
Head of Operations NovaUCD Research and Innovation
“I wish to thank RA/Clarity for their ongoing dedicated service to us over the years, the use of the software has been a fundamental part of our growth. The team have gone above and beyond to ensure that we get the very best out of the software and make themselves available to work with us to make that happen. We feel proud to be part of its development and its success. The team can be totally replied upon to deliver and meet our needs every time. I can’t speak highly enough of the service and support we receive from the them and wish this to continue for many more years.“
Jane Rawlings-Purcell, Business Development Manager,
Coventry University Technology Park
“Riverbridge House opened for business in September 2010 offering 50 high quality serviced and furnished offices on flexible terms, the premises are 18000 sq. ft. in total. Our clients expect and receive first class service on all levels. To this end we required from the outset contractors who could work with us to ensure consistency and reliability in the use of IBCS this is exactly what we have. It’s one thing to deliver good service to a customer once, but quite another to achieve this with regular consistency as RA Information systems do. Their ability to jump to assist us in a crisis can almost always be relied upon. Their knowledge of our systems and working practices gleaned over the past 10 years means that in some instances a quick telephone call to the office can save much valuable time in solving issues. This knowledge enables us to plan projects with the knowledge that we are not going to miss vital items at our expense. Their vigorous attention to detail ensures that we can always rely on them to deal with any faults we have with efficiency. Their teams are always polite, and their back-office systems ensure that they book time appropriately and invoicing is always precise. This enables us to effectively manage our costs. The office staff go above and beyond where they can to accommodate our requirements and above is the optimum word here as they have assisted us many times when user error on our part is the main cause of our issue. The constant upgrading and additions to the IBCS system ensures that we can actively manage our business with little effort leaving us free to look after our clients. We trust them implicitly, they have been catering to our needs consistently since our inception in 2010. Many fail us but not RA.
We have recommended them on many occasions and would not hesitate for an instant in doing so again.“
Susan Hook, Director
Riverbridge House Business Centre
Industry memberships and partnerships
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