An efficient point
of interaction
with your customers
The Customer Portal is designed for booking and/or selling services online and as an interaction point between you, the provider, and your clients. The Portal allows businesses within a larger venue to self-manage their profiles, book meeting space, record visits, log service requests and report faults, access price plans and other shared information.
CHECK AVAILABILITY AND BOOK MEETING SPACES
LOG SITE VISITS
LOG SERVICE REQUESTS
BUILD COMMUNITY
SHARE AND ACCESS DOCUMENTATION
PROMOTE YOUR ENTERPRISE AND CUSTOMERS
Adopt Customer Portal
and enjoy its benefits
ENHANCED COMMUNICATIONS
Enhanced communication and collaboration with customers, across functions and contractors.
IMPROVED VISIBILITY AND SERVICE LEVELS
Improved enterprise visibility and access to real-time information, faster booking and access to services.
FASTER RESOLUTION OF ISSUES
Reduced internal email traffic and faster resolution of maintenance issues. Customers can raise and track their support tickets.
GREATER USER EXPERIENCE
More positive overall experience for your staff, and customers improving retention levels.
Customer Portal features
HOME PAGE
Displays summary information widgets for quick and easy analysis and overview information. Includes upcoming bookings, finance and shared documents.
BOOKINGS
Provides diary and listing views of room availability, with the ability to book new and manage existing bookings. This includes a variety of configurations for reception notification and authorisation.
EXTERNAL BOOKINGS
A new online booking facility to engage with those external prospects, display space availability, rates and complementary services, making it easy for anyone to search, book and pay for your space.
FINANCE
Provides a read-only historical view of all invoices and credit notes raised on the customer’s account.
DOCUMENTS
Allows document sharing with customers including Booking terms & conditions, menus, floor plans, health & safety, fire regulations etc.
VISITOR MANAGEMENT
Includes Gatehouse Management and reception signage allows customers to create visitor bookings and self-manage appointments of who is attending site. Coupled with a reception signage screen, visitors can self-sign themselves as arriving at site with notification being sent to the customer to then meet their visitor in reception.
E-JOURNALS
Electronic journal library can be shared with your customers, providing technical white papers and journals for consideration and diffusing knowledge between you and your customers.
COLLABORATION
Collaboration and private messaging allows customers to interact with each other over potential joint projects and ideas via a means of private messaging within the portal.
CENTRE NEWS FEED
Provides a banner of news and events. Helping to quickly bring information to the attention of your customers. This feed is easily managed from the Clarity desktop.
MAINTENANCE AND FAULT REPORTING
Allows customers to report any facilities faults or change requirements within the building(s), whether that be in their own offices or general shared areas. It provides a full overview of the progress of any recorded items, and within Clarity would feed into the facilities maintenance module for the centre staff.
Customer Portal can be customised and supplied with your company branding.
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- Customer portal – home page
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- Customer portal – meeting room bookings
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- Customer portal – create bookings
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- Customer portal – faults reporting & change requirements
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- Customer portal – create bookings & add services
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- Customer portal – historical view of all invoices
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- Customer portal – visitor management
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- Select location
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- Select location
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- Select room, date & time
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- Add services
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- Room summary
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