30+ YEARS OF EXPERIENCE
The RA team has been harnessing the latest technology to improve our customers’ operations and processes since 1988.
Listening closely to customers’ requirements and ensuring that the IT solutions delivered meet or exceed expectations.
Our approach to IT service delivery is based on IT Infrastructure Library (ITIL) principles. The team’s performance and customer satisfaction is continuously monitored and assessed to facilitate continuous improvement of processes and service delivery.
The RA team has a proven record on delivering high quality support and is focused on resolving issues on first contact.SUPPORT DESK
OUR SUCCESS IN NUMBERS
Access to skills and advanced technology services not available in-house
Reduced capital expenditure
Practical convenience: One Provider, One Central Support Team and One Total Solution.
Access to industry standard tools for IT monitoring and management
Transfer of risk and service level to IT provider
Improved flexibility in use of resources and focusing on core business
Let us manage all aspects of your IT function
so you can concentrate on running your business
Security is central to all aspects of our managed services and secure practices are culturally embedded in our team. We ensure our client’s data security and integrity, including security of network and computer systems.FIND OUT MORE
ENTERPRISE NETWORK INFRASTRUCTURE
Design, implementation and ongoing support of all your IT infrastructure requirements including server hostings, data backup services, building Wi-Fi Solutions & switch infrastructure.FIND OUT MORE
RA offers business class leased line connectivity as well as broadband services for any business requirement, from individual sites up to multi-site organisation requiring private site-to-site connections or direct connections into cloud service providers’ networks.FIND OUT MORE
Many organisations are seeing the scalability and work-from-anywhere benefits of embracing cloud solutions, most notably Microsoft Office365. RA can help your organisation transition from on premise legacy server infrastructure to cloud-based e-mail , document storage and identity management.
Whether you are looking to backup on-premise servers, cloud services such as Microsoft Office 365 or cloud-based server estates in AWS or Azure, RA can propose the right backup service for your needs. With skills in a range of backup solutions we can identify and provision the most reliable and cost-effective backup service to meet your requirements.
& DISASTER RECOVERY
The RA Team has a wealth of experience in advising organisations on both operational and technology-related Business Continuity measures. RA’s IT solutions are designed with resilience built-in and can develop business continuity and recovery plans with its clients that match with the organisations business needs and budget.FIND OUT MORE
We operate on-premise, in the Cloud
and combining both with Hybrid option
Organisations need to consider many factors to decide which model works best for their needs.
The RA team will advise on the best option for your business.
The on-premise solution refers to when a company hosts its computing resources in their private data centres. This solution is often preferred by organizations that own and store sensitive data and need more control over their IT environment and higher level of security, such as government agencies or financial institutions.
IN THE CLOUD
Cloud computing due to its better flexibility and scalability has grown in popularity. Many mid-sized organisations have been migrated to the cloud for general business applications and services such as Microsoft Exchange/Office 365 for productivity and email services, document storage, database, web presence and communications.
Hybrid Computing is a combination of on-premise infrastructure with cloud computing. This option offers a greater flexibility by using the on-premise infrastructure for sensitive data business-critical operations and the cloud for less critical high-volume needs.
We take a customer-centred personalised approach to installation and support and concentrate on having an open, clear dialogue with our clients throughout any engagement. Through this dialog we gain a deep understanding of our clients’ needs which then allows us to propose the best possible solutions for their needs
Here is what our clients say:
“The RA team are friendly with a can do attitude. I enjoy working with them as we share an open and honest relationship. RA has grown with us as a company and continues to deliver good, reliable service.”
“I received some very positive feedback from the Italian team this morning about the level of support / service. The feedback was the responsiveness is often quick and their issues are often solved. Well done to you all!
Keep up the good work!!”
Simon Lee,Cromwell Property Group
“RA Information Systems have supplied and supported the Scarborough Group of companies over a great number of years, consistently recognising the Group’s ever-changing IT needs over a complex network of systems and offices throughout the UK. A dedicated support team is always available either in person, on-site or via a manned telephone helpline or remote log in to resolve the simplest to the most complex of issues as and when they arise.”
“They are a really good team who respond to queries very quickly. They make sure they understand our requirements and ensure we are kept informed of progress at all times.”
Susan Brook. Scarborough Property Group
“We are delighted with the service to the Pembrokeshire Science and Technology Park from RA. From bid, through contract award to delivery their no nonsense and pragmatic approach has impressed us. Taking over and setting up the our IT network went seamlessly, so much so that none of our users were inconvenienced nor noticed that the new system was in – a major factor when businesses demand continuous up-time! On a day to day basis the single point of contact through the helpdesk means that we get a rapid response to snags and outages, in all I don’t think we could ask for better!”
Bridge Innovation Centre, Pembroke
““We found ourselves in a position where our current system had become increasingly expensive to maintain. With some urgency we needed to have a system solution that met our new and expanding requirements. It was imperative to us that any transition ran smoothly and without interruption to our operation. RA Information Systems were not only able to provide us with an alternative, but were able to get us up-and-running with the minimum of fuss.”
Macclesfield Business Centre
“RA Information Systems have completed the installation of our IT & telephony infrastructure into a new fully serviced offices in Cromford. Their experience and expertise in this field has steered us through new developments to expand and cope with the demands of communications within the digital creative industries. We’ve also signed up as an ibcs user, which has proved to be a fantastic software tool in managing our Mill complex. Being an RA Information Systems One client has been a simple yet effective solution providing us with one supplier dealing with a range of services.”
Simon Gill, Arkwright Society Cromford Mill
““RA Information Systems score 10 out of 10 for support and maintenance.”
Islington Business Centres
““We have been delighted with the consistently high level of support from RA Information Systems. We are made to feel that we are a very valued client and that nothing is too much trouble.”
“Our contacts are the programmers and developers, which means that the responses we get are accurate, informed and helpful. We don’t get fobbed off with excuses we get the facts quickly”
Forsyth Business Centres Plc
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