Unlock your next big move with the
Streamlined, smarter, faster
CLARITY CORE goes beyond space management: It’s about empowering your tenants too.
Designed to empower your members, the Customer Portal allows them to control their service experience and engage with your business in real time. The Portal lets your tenants handle visitor management, schedule, edit, and cancel meetings and shared space bookings, submit maintenance requests and report faults, access invoices, stay updated with centre news, and more – all from a single, centralised platform.
CHECK AVAILABILITY AND BOOK MEETING SPACES
LOG SITE VISITS
LOG SERVICE REQUESTS
BUILD COMMUNITY
SHARE AND ACCESS DOCUMENTATION
PROMOTE YOUR ENTERPRISE AND CUSTOMERS
A digital hub for Tenants – where a better, next-level experience begins
Adopt Customer Portal
and enjoy its benefits
One single straightforward, efficient platform – designed to benefit both your business and tenants.
STREAMLINED DAILY OPERATIONS
Self-service empowers customers to handle routine tasks independently, reducing their dependence on your team, boosting overall operational efficiency.
ENHANCED CUSTOMER EXPERIENCE
With 24/7 access to self-service, customers can complete routine tasks at their convenience, leading to higher satisfaction and time savings.
MAXIMISED TEAM EFFICIENCY
Self-service empowers customers to resolve common issues on their own, enabling your team to concentrate on more complex issues that require personalised attention.
FASTER RESOLUTION OF ISSUES
With reduced internal email traffic, customers can quickly raise and track support tickets, leading to faster resolution of maintenance issues.
ENHANCED COMMUNICATIONS
Improved communication and collaboration with customers, teams, and contractors across all functions.
BETTER RESOURCE ALLOCATION
By reducing the volume of routine inquiries, portal allows you to allocate resources more effectively. Support teams can concentrate on high-value tasks, resulting in better service delivery and improved efficiency.
Customer Portal features
DASHBOARD
Displays summary information widgets for quick and easy overview information. Includes upcoming bookings, visits, finance and shared documents.
BOOKINGS
Provides listing views with the ability to book new and manage existing bookings. This includes a variety of configurations for reception notification and authorisation.
VISITOR MANAGEMENT
Allows your members handle visitor management, create visitor bookings and self-manage appointments of who is attending site.
FINANCE
Enables members to track and review their financial history with a comprehensive view of all invoices and credit notes raised on their account.
DOCUMENTS
Facilitates seamless document sharing with your tenants, including booking terms & conditions, menus, floor plans, fire regulations, and more.
E-JOURNALS
Electronic journal library can be shared with your customers, providing technical white papers and journals for consideration and diffusing knowledge between you and your customers.
COLLABORATION
Enables tenants to connect through collaboration tools and private messaging built into the platform, facilitating project discussions and idea-sharing.
CENTRE NEWS FEED
Provides a banner of news and events. Helping to quickly bring information to the attention of your customers. This feed is easily managed from the Clarity desktop.
MAINTENANCE & FAULT REPORTING
Allows customers to report any facilities faults or change requirements within the building(s), whether that be in their own offices or general shared areas.
REAL-TIME PROGRESS NOTIFICATIONS
The system provides updates on the progress of submissions, enabling seamless two-way communication between your facilities team and tenants.
Do your customers value self-service? More than ever! Explore key trends in our latest blog here.
Customer Portal can be customised and supplied with your company branding.
The system is secured with robust encryption and security protocols, ensuring a fast, reliable, and safe user experience.
Send us an enquiry or call us today
Still have questions? Simply reach out to us, today.
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