Empower your business communications: A comprehensive guide to 3CX phone systems

Empower your business communications: A comprehensive guide to 3CX phone systems

By December 2025 the familiar copper networks and outgoing PSTN or ISDN services will be phased out, rendering traditional phone lines inoperable. Many businesses are actively moving to modern IP-based equivalents, migrating from ISDN to SIP Trunks. There are lots of contending VoIP options and understanding which system will work best for your business can take a while. Among hosted phone systems, 3CX is one of the most well-known. In this article, we would like to highlight the 3CX as our top choice and give you a detailed 3CX overview, including its key benefits and features.

What is 3CX?

3CX is an open standard, software-based phone system based on the SIP standard. 3CX phone system is a complete communications platform that offers a simple and flexible solution for calls, video conferencing, remote collaboration, live chat, call recording, call routing and more (more details below).It is often regarded as a Installation of a Hybrid Cloud solution with a 3CX Instance, it enables call diversion during PBX or on-site outages, combining low-cost SIP Trunks and on-site PBX advantages with Cloud-based Telephony resiliency. The 3CX Instance offers flexible access through desktop applications on Windows PCs, Macs, it works with a range of phone hardware and also features web browser-based extensions and mobile apps. A big difference between 3CX and its competitors is that 3CX is based on a simultaneous call licence making it different from other options which price their offerings based on a “per-user” or “per-seat” basis.

Why 3CX phone system?

  • Fully customisable phone system tailored to your company’s unique requirements (chose you own numbers, call routing, time conditions);
  • Software based system, modern Android and iOS apps, Web and Windows communications client and corporate chat;
  • Licence model is based on concurrent calls, not the number of extensions;
  • Advanced features & reporting;
  • Advanced security protocols, a secure SSL login, backup and restore functionality;
  • Clients can control own trunks and numbers, keep all existing numbers, retain numbers and phone service if they move;
  • Compatible with popular IP phones;
  • CRM integration, enabling efficient call management and enhancing customer service capabilities;
  • AI integration capabilities.

3CX phone system features

Renowned for its versatility, innovation, and value, the 3CX VoIP phone system offers an extensive range of features catering to a wide variety of business types.

3CX is a complete centralised solution, meaning it goes beyond traditional voice calls, the 3CX VoIP phone system enriches the user experience with a range of additional functionalities:

  • Apps: Windows, iOS, Android & Web-based
  • Phone Directory
  • Auto Attendant/Digital Receptionist
  • Headset Integration
  • Call Parking/Pickup
  • Call Logging
  • Ring Groups
  • Call Queues
  • Call Recording
  • Switchboard
  • Presentation on a whiteboard
  • Multi-Level IVR (Interactive Voice Response)
  • Callback
  • CRM Integration
  • Busy Lamp Field
  • Intercom, Paging & PA Announcements
  • Integrated Fax Server
  • Voicemail Transcription
  • Microsoft 365 Integration
  • Video Conferencing
  • Live Chat & Messaging with website visitors
  • Hot Desking

Dashboard, iOS and Android apps

The 3CX Web Client is a dashboard that combines all the call and communication features that you need to connect with your colleagues, partners and customers from your browser. The Web Client has complete telephony functionality and gives access to audio and video calls, call hold, transfer and conferencing, access to IP phones, chat functionalities and file transfers. The 3CX smartphone app is available for iPhones and Androids. The app allows you to take your business communications with you wherever you go. With the app downloaded on to your phone, you can access your company phone book, make phone calls and take your office communications with you wherever you go. All you have to do to start using the app is download and install it from the app store. 3CX also support a number of SIP phones and handsets.

In summary, 3CX’s versatility and resilience make it the ideal choice for businesses, you can build it to your own exact requirements and the opportunity to deploy the technology on premise or as a hosted solution. The beauty of the 3CX communications platform lies in its simplicity and flexibility – making it an outstanding solution for businesses of all sizes. Transitioning to a VoIP phone system like 3CX can result in significant cost savings, particularly with reduced international call charges and minimised hardware expenses.

As a registered partner, RA Information Systems confidently recommends 3CX for a multitude of installations, especially for small and growing businesses. We guide our clients through the entire process, including installation, provisioning, hosting, support, monitoring, and maintenance of 3CX. Our commitment includes keeping 3CX updated with the latest security measures and features. Additionally, we guarantee regular off-site encrypted backups for all 3CX instances.

It’s time to get ahead of the game and embrace the future of communication with IP services.

Contact us now to discuss your options further, make your switch now and enjoy all technology benefits today!

View or download our RA Telecom leaflet.