Celebrating our UKSPA Customer Service Award win
We are super excited to share that RA Information Systems has received the 2024 UKSPA Customer Service – Business Affiliates Award!
This prestigious award recognises Business Affiliates that go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, contributing to the success of the UKSPA community.
Our success is driven by a comprehensive, multi-faceted approach to customer service. We integrate incident, problem, and change management into a robust workflow system, ensuring every client interaction is meticulously tracked and managed. This allows us to maintain consistently high service standards through continuous performance monitoring and review. Collaboration is at the core of everything we do. Our team works seamlessly with 2nd/3rd line support, product managers, and external IT partners to resolve issues swiftly and efficiently. From product implementation to ongoing support, we are committed to delivering excellence at every stage, ensuring client satisfaction and enhancing the overall experience.
Having attended the event, our Financial Director, Helen Hadfield, shares her reflections on this important milestone:
“This is a very proud moment for our company, as this prestigious award celebrates Business Affiliates that consistently go above and beyond in delivering exceptional service to support scientific and technological innovation hubs across the UK, and myself and Richard Fowler were truly honoured to accept the award on behalf of our incredible team! This award not only highlights the hard work our team puts in every day, but is also a reflection of our collective commitment to excellence and our focus on supporting our clients and driving innovation. I am excited to see where our innovation leads us next and how we can continue to provide the excellent service we offer our clients.”
A huge thank you to the UKSPA for their dedication to the industry and to the judging panel for recognising our commitment to exceptional service. Massive congratulations to all the other winners.
A special shout-out to our incredible support team—your hard work truly made this achievement possible!
The image at the top features Helen Hadfield and Richard Fowler celebrating our win just after the award ceremony.
