Customer portal

Customer Portal

An efficient point
of interaction with your customers

The Customer Portal is designed for booking and/or selling services online and as an interaction point between you, the provider, and your clients. The Portal gives members an opportunity to manage their profiles, access their price plans and other shared information and use convenient self-service features.

CHECK AVAILABILITY AND BOOK MEETING SPACES
LOG SITE VISITS 
LOG SERVICE REQUESTS
BUILD COMMUNITY
SHARE AND ACCESS DOCUMENTATION
PROMOTE YOUR ENTERPRISE AND CUSTOMERS

Adopt Customer Portal
and enjoy its benefits

ENHANCED COMMUNICATIONS

Enhanced communication and collaboration with customers, across functions and contractors. 

IMPROVED VISIBILITY AND  SERVICE LEVELS

Improved enterprise visibility and access to real-time information, faster booking and access to services.

FASTER RESOLUTION OF ISSUES

Reduced internal email traffic and faster resolution of maintenance issues. Customers can raise and track their support tickets.

GREATER USER EXPERIENCE

More positive overall experience for your staff, and customers improving retention levels.

Customer Portal features

HOME PAGE

Displays summary information widgets for quick and easy analysis and overview information. Includes upcoming bookings, finance and shared documents.

BOOKINGS

Provides diary and listing views of room availability, with the ability to book new and manage existing bookings. This includes a variety of configurations for reception notification and authorisation.

FINANCE

Provides a read-only historical view of all invoices and credit notes raised on the customer’s account.

DOCUMENTS

Allows document sharing with customers including Booking terms & conditions, menus, floor plans, health & safety, fire regulations etc.

CENTRE NEWS FEED

Provides a banner of news and events. Helping to quickly bring information to the attention of your customers. This feed is easily managed from the Clarity desktop.

MAINTENANCE AND FAULT REPORTING

Allows customers to report any facilities faults or change requirements within the building(s), whether that be in their own offices or general shared areas. It provides a full overview of the progress of any recorded items, and within Clarity would feed into the facilities maintenance module for the centre staff.

VISITOR MANAGEMENT

Includes Gatehouse Management and reception signage allows customers to create visitor bookings and self-manage appointments of who is attending site. Coupled with a reception signage screen, visitors can self-sign themselves as arriving at site with notification being sent to the customer to then meet their visitor in reception.

E-JOURNALS

Electronic journal library can be shared with your customers, providing technical white papers and journals for consideration and diffusing knowledge between you and your customers.

COLLABORATION

Collaboration and private messaging allows customers to interact with each other over potential joint projects and ideas via a means of private messaging within the portal.

TELECOM ANALYTICS

The portal can also provide access to customers call charges and itemised billing for RA Telecom users and allows site staff to integrate these into Clarity to automate the importing of call charges for billing purposes.

Send us an enquiry or call us today

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+44 (0) 330 223 11 99
info@clarity-core.com
@CLARITYCORE
CLARITY CORE