Managed
IT Services
and Support
The RA Information Systems team of dedicated professionals has expertise in Data Security, Enterprise Computing, Network Infrastructure, Application Hosting, Data storage, Backup services and Internet connectivity. This enables RA to provide a full range of managed services from desktop support to small business through to fully outsourced IT to medium-sized enterprises in the UK and mainland Europe.
Tell us about your technology challenges and we will design a solution that will harness the latest technology to take your company forward.
30+ YEARS OF EXPERIENCE
The RA team has been harnessing the latest technology to improve our customers’ operations and processes since 1988.
CUSTOMER-CENTRED APPROACH
Listening closely to customers’ requirements and ensuring that the IT solutions delivered meet or exceed expectations.
PERFORMANCE EXCELLENCE
Our approach to IT service delivery is based on IT Infrastructure Library (ITIL) principles. The team’s performance and customer satisfaction is continuously monitored and assessed to facilitate continuous improvement of processes and service delivery.
SUPPORT DESK
The RA team has a proven record on delivering high quality support and is focused on resolving issues on first contact.
SUPPORT DESKOUR SUCCESS IN NUMBERS
YEARS OF PROVEN EXPERTISE
happy BUSINESS clients
completed PROJECTS
Outsourcing IT services
is a practical way of dealing with technology challenges and achieving a high level of technical expertise at a cost lower than recruiting skilled technicians.
It is a common challenge amongst small to medium sized enterprises to keep abreast of the latest advances in technology. This can often mean that processes are outdated, not streamlined and can actually slow the business down and prevent it from growing and achieving its full potential. Add to this, the ever-changing challenges of data security and compliance around storing personal and financial data, such as GDPR. Failings in these areas can create exposure to unnecessary risk, data loss, disruption to the underlying business and ultimately client dissatisfaction.
TOP BENEFITS OF OUTSOURCING OUR IT SERVICES:
Access to skills and advanced technology services not available in-house
Reduced capital expenditure
Opportunity to accelerate and support innovation
Access to industry standard tools for IT monitoring and management
Transfer of risk and service level to IT provider
Improved flexibility in use of resources and focusing on core business
Let us manage all aspects of your IT function
Focus on running your business and we will take care of the rest
DATA SECURITY
Security is central to all aspects of our managed services and secure practices are culturally embedded in our team. We ensure our client’s data security and integrity, including security of network and computer systems.
FIND OUT MOREENTERPRISE NETWORK INFRASTRUCTURE
Design, implementation and ongoing support of all your IT infrastructure requirements including server hostings, data backup services, building Wi-Fi Solutions & switch infrastructure.
FIND OUT MORECONNECTIVITY
RA offers business class leased line connectivity as well as broadband services for any business requirement, from individual sites up to multi-site organisation requiring private site-to-site connections or direct connections into cloud service providers’ networks.
FIND OUT MORECLOUD MIGRATION
Many organisations are seeing the scalability and work-from-anywhere benefits of embracing cloud solutions, most notably Microsoft Office365. RA can help your organisation transition from on premise legacy server infrastructure to cloud-based e-mail , document storage and identity management.
BACKUP SERVICES
Whether you are looking to backup on-premise servers, cloud services such as Microsoft Office 365 or cloud-based server estates in AWS or Azure, RA can propose the right backup service for your needs. With skills in a range of backup solutions we can identify and provision the most reliable and cost-effective backup service to meet your requirements.
BUSINESS CONTINUITY
& DISASTER RECOVERY
The RA Team has a wealth of experience in advising organisations on both operational and technology-related Business Continuity measures. RA’s IT solutions are designed with resilience built-in and can develop business continuity and recovery plans with its clients that match with the organisations business needs and budget.
FIND OUT MOREA single supplier for an optimised solution, lower costs and enquiry responce times.
Our Approach
We take a customer-centred personalised approach to installation and support and concentrate on having an open, clear dialogue with our clients throughout any engagement. Through this dialog we gain a deep understanding of our clients’ needs which then allows us to propose the best possible solutions for their needs
1
TECHNICAL CONSULTANCY
Full IT System review: We start with assessing our client’s existing IT infrastructure and the business applications and processes in terms of technology, performance and cost-efficiency. We then consult with key stakeholders in the business to gain a clear understanding of the IT needs of the business.
2
DESIGN
Our design process is based on selecting the best available systems and services to achieve the client’s business goals. Working closely with the client we refine the details of a proposed integrated IT solution that fits the client’s budget.
3
IMPLEMENTATION
Throughout the implementation of the solution the RA team stays in close contact with the client’s team. Implementation steps are carefully planned and well communicated to ensure that disruption is kept to a minimum. Implementation steps are proved out before being actioned in the live environment and backout plans are always give consideration within our ITIL based Change Management framework.
4
MONITORING AND REPORTING
Wherever possible automated monitoring is configured to alert the team of actions needed on our supported sites and platforms. This allows early intervention to maximise uptime and minimise disruption.
5
MAINTENANCE
Our support team carries out regular maintenance including diagnosis and hardware repair, software updates and network upgrades, new hardware set up and configuration.
6
SUPPORT DESK
Our dedicated in-house customer support team is ready to assist you with day-to-day questions and deal with networking issues through to everyday desktop troubleshooting ensuring your organization operates smoothly and efficiently.
Client Testimonials
Here is what our clients say:
“The RA team are friendly with a can do attitude. I enjoy working with them as we share an open and honest relationship. RA has grown with us as a company and continues to deliver good, reliable service.”
“I received some very positive feedback from the Italian team this morning about the level of support / service. The feedback was the responsiveness is often quick and their issues are often solved. Well done to you all!
Keep up the good work!!”
Simon Lee,Cromwell Property Group
“RA Information Systems have supplied and supported the Scarborough Group of companies over a great number of years, consistently recognising the Group’s ever-changing IT needs over a complex network of systems and offices throughout the UK. A dedicated support team is always available either in person, on-site or via a manned telephone helpline or remote log in to resolve the simplest to the most complex of issues as and when they arise.”
“They are a really good team who respond to queries very quickly. They make sure they understand our requirements and ensure we are kept informed of progress at all times.”
Scarborough Property Group
“We are delighted with the service to the Pembrokeshire Science and Technology Park from RA. From bid, through contract award to delivery their no nonsense and pragmatic approach has impressed us. Taking over and setting up the our IT network went seamlessly, so much so that none of our users were inconvenienced nor noticed that the new system was in – a major factor when businesses demand continuous up-time! On a day to day basis the single point of contact through the helpdesk means that we get a rapid response to snags and outages, in all I don’t think we could ask for better!”
Bridge Innovation Centre, Pembroke
““We found ourselves in a position where our current system had become increasingly expensive to maintain. With some urgency we needed to have a system solution that met our new and expanding requirements. It was imperative to us that any transition ran smoothly and without interruption to our operation. RA Information Systems were not only able to provide us with an alternative, but were able to get us up-and-running with the minimum of fuss.”
Macclesfield Business Centre
““RA Information Systems score 10 out of 10 for support and maintenance.”
Islington Business Centres
“I would honestly say I have never worked with a more proactive solutions focused team before. ra have proved a pleasure to work with.”
Graeme Currie, Cromwell Property Group
“Your team are doing a great job for us. Keep up the good work.”
Miranda Knaggs, Biocity, Nottingham
“You appear to be always there and that gives us confidence that if we meet disaster you will come running.”
Steve Heap, Director of Mrs Casey Music
“RA Information Systems have completed the installation of our IT & telephony infrastructure into a new fully serviced offices in Cromford. Their experience and expertise in this field has steered us through new developments to expand and cope with the demands of communications within the digital creative industries. We’ve also signed up as an ibcs user, which has proved to be a fantastic software tool in managing our Mill complex. Being an RA Information Systems One client has been a simple yet effective solution providing us with one supplier dealing with a range of services.”
Simon Gill, Arkwright Society Cromford Mills
““We have been delighted with the consistently high level of support from RA Information Systems. We are made to feel that we are a very valued client and that nothing is too much trouble.”
“Our contacts are the programmers and developers, which means that the responses we get are accurate, informed and helpful. We don’t get fobbed off with excuses we get the facts quickly”
Forsyth Business Centres Plc
View or download our
e-Brochure
Click the brochure to begin your exploration.
We operate on-premise, in the Cloud
and combining both with Hybrid option
Organisations need to consider many factors to decide which model works best for their needs.
The RA team will advise on the best option for your business.
ON PREMISE
The on-premise solution refers to when a company hosts its computing resources in their private data centres. This solution is often preferred by organizations that own and store sensitive data and need more control over their IT environment and higher level of security, such as government agencies or financial institutions.
IN THE CLOUD
Cloud computing due to its better flexibility and scalability has grown in popularity. Many mid-sized organisations have been migrated to the cloud for general business applications and services such as Microsoft Exchange/Office 365 for productivity and email services, document storage, database, web presence and communications.
HYBRID COMPUTING
Hybrid Computing is a combination of on-premise infrastructure with cloud computing. This option offers a greater flexibility by using the on-premise infrastructure for sensitive data business-critical operations and the cloud for less critical high-volume needs.
Send us an enquiry or call us today
Get professional advice, enter your details and our team will be in touch with you.
