An efficient point
of interaction
with your customers
The Customer Portal is designed for booking and/or selling services online and as an interaction point between you, the provider, and your clients. The Portal lets your members handle visitor management, schedule, edit, and cancel meetings and shared space bookings, submit maintenance requests and report faults, access invoices, stay updated with centre news, and more – all from a single, centralised platform.
CHECK AVAILABILITY AND BOOK MEETING SPACES
LOG SITE VISITS
LOG SERVICE REQUESTS
BUILD COMMUNITY
SHARE AND ACCESS DOCUMENTATION
PROMOTE YOUR ENTERPRISE AND CUSTOMERS
Adopt Customer Portal
and enjoy its benefits
STREAMLINED DAILY OPERATIONS
Self-service empowers customers to handle routine tasks independently, reducing their dependence on your team, boosting overall operational efficiency.
ENHANCED CUSTOMER EXPERIENCE
With 24/7 access to self-service, customers can complete routine tasks at their convenience, leading to higher satisfaction and time savings.
MAXIMISED TEAM EFFICIENCY
Self-service empowers customers to resolve common issues on their own, enabling your team to concentrate on more complex issues that require personalised attention.
FASTER RESOLUTION OF ISSUES
With reduced internal email traffic, customers can quickly raise and track support tickets, leading to faster resolution of maintenance issues.
ENHANCED COMMUNICATIONS
Improved communication and collaboration with customers, teams, and contractors across all functions.
BETTER RESOURCE ALLOCATION
By reducing the volume of routine inquiries, portal allows you to allocate resources more effectively. Support teams can concentrate on high-value tasks, resulting in better service delivery and improved efficiency.
Customer Portal features
DASHBOARD
Displays summary information widgets for quick and easy overview information. Includes upcoming bookings, visits, finance and shared documents.
BOOKINGS
Provides listing views with the ability to book new and manage existing bookings. This includes a variety of configurations for reception notification and authorisation.
VISITOR MANAGEMENT
Allows your members handle visitor management, create visitor bookings and self-manage appointments of who is attending site.
FINANCE
Provides a read-only historical view of all invoices and credit notes raised on the customer’s account.
DOCUMENTS
Allows document sharing with customers including Booking terms & conditions, menus, floor plans, health & safety, fire regulations etc.
E-JOURNALS
Electronic journal library can be shared with your customers, providing technical white papers and journals for consideration and diffusing knowledge between you and your customers.
COLLABORATION
Collaboration and private messaging allows customers to interact with each other over potential joint projects and ideas via a means of private messaging within the portal.
CENTRE NEWS FEED
Provides a banner of news and events. Helping to quickly bring information to the attention of your customers. This feed is easily managed from the Clarity desktop.
MAINTENANCE & FAULT REPORTING
Allows customers to report any facilities faults or change requirements within the building(s), whether that be in their own offices or general shared areas.
REAL-TIME PROGRESS NOTIFICATIONS
The system provides updates on the progress of submissions, enabling seamless two-way communication between your facilities team and tenants.
Do your customers value self-service? More than ever! Explore key trends in our latest blog here.
Customer Portal can be customised and supplied with your company branding.
Send us an enquiry or call us today
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