Featured Module
Enquiries & Complaints
This module provides the user with powerful tools for dealing with and responding to emergency situations, requests and concerns, from initial receipt through to resolution. Any enquiry can be easily accessed, viewed and updated in real time, Ezytreev can colour code, filter & search enquiries.
Link with individual tree/asset records
Tree, TPO, asset data & maps can be associated with individual enquiries
Support for different types of enquiries
Module can be configured to progress different types of enquiries
Integration
Integration with all modules and On-site app, with links to CRM system & public portal
Status reports
Module provides a defined list of statuses relevant to the specific department
Module Features
Comprehensive complaint progressing
Each enquiry & complaint contact is recorded as a separate case with a unique identifier, exact nature of the enquiry, which can be linked to individual Tree, TPO & Asset records including mapping.
Site inspection notification
When an enquiry is marked as requiring a site inspection the system will forward details including related trees/assets to the allocated officer’s on-site app. Once the inspection is complete, the enquiry status will be automatically updated to reflect whether any further action is needed.
Two way link with CRM systems
New enquiry cases will be automatically generated in ezytreev based on data received from the corporate CRM systems via API, with these updated as cases are progressed.
Link with work ordering module
If work is required the system is able to generate orders from the enquiry screen. The progress of the order will update the status of the enquiry accordingly.
Generation of standard letters and emails
The system can store incoming and outgoing correspondence & generate standard and customisable letters, legal documents, site notices against the enquirier, emails can be sent directly from the enquiry.
Third parties
Interested parties can be added easily to an enquiry, with the ability for incoming and outgoing correspondence, standard letters, documents stored against each party.
Extensive search and select facility
Searching is a simple and straightforward process with functionality to search on any attribute, category, enquiry type, originator, status etc. and the ability to filter existing records by address, site, location or enquirer.
Performance & analysis reports
Generation of two types of standard reports: Analysis and Performance reports with inclusion of the maps. Reports can be exported into Microsoft Word, PDF, Excel, Power BI (via API).
Instant demo tour
Take a few minutes, explore our instant demo tour and see how by using Ezytreev & Ezyasset you can automate routine tasks and optimise use of resources.
Tree enquiry submission
Residents can submit tree enquiries or report tree-related concerns via ezyPortal’s GIS mapping, adding details and photos to support their submission.
Processing enquiry
Tree officers can review enquiry details, generate letters or send emails directly from the system, and assign the enquiry to an inspector for further action.
Visiting enquiries onsite
When an enquiry is marked for a visit, the system automatically forwards full details — including related trees and assets — to the allocated surveyor or officer’s device. The officer logs his observations and the enquiry status updates instantly.
The Enquiries & Complaints module can be integrated with FixMyStreet.com, enabling the public to report issues with precise locations and categories.
Reports submitted via FixMyStreet are raised directly in Ezytreev, where SmartSync technology assigns them to the relevant tree surveyor in real time. Progress updates flow back automatically, allowing residents to track responses.
This integration streamlines reporting for residents and improves councils’ tree management by enhancing coordination, record keeping and service monitoring.
Any enquiry, including those entered via CRM or public portals, can be delivered instantly to the allocated officer’s device, ensuring timely action and a consistent response.
The module operates as additional to Tree, TPO & Asset modules.
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